"I do not feel any lessons have been learnt "

Sadly I have to share in the concerns raised by Melany in her story reflecting on the care at Leicester General Hospital. My father was a patient in June and July. Although some of the staff tried to help us navigate the chaos of the hospital his over all care was dreadful and a terrible ending to his life. Noboby seemed to know what was happening with his care and some frankly did not seem to care at all. I formally complained, rejected the response and received a second response. Although the response apologised for the chaos in my fathers care, I feel it did not truly address the issues raised or repair the damage done. I am not convinced any lessons were taken seriously or learned from. I think that communication between clinical staff in this hospital needs a major review. After this experience my elderly mother now says that she would rather die at home, in pain, than be treated in this hospital, I think that says it all.