How we use cookies on Patient Opinion

The Patient Opinion web site uses cookies for a range of purposes. Below, we explain what a cookie is, and how we use cookies on this site.

None of the cookies we use will harm your privacy or security.

Where we can, we are adding information to Patient Opinion to let you know when a feature you use will require us to set a cookie.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:

For a video about cookies:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

We have listed the cookies used on Patient Opinion according to the categories found in the ICC UK Cookie guide. A list of all the cookies used on Patient Opinion is set out below.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use some of its features, such as accessing secure areas of the website. Without these cookies we can't provide some of the services you ask for.

Login cookie: we set this cookie when you log in

Session cookie: when you start to share your story, we set a session cookie so we don't lose your story while you are working on it

Category 2: performance cookies

These cookies collect information about how visitors use Patient Opinion, for example which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

Google analytics cookies: we allow Google to set these cookies on all of our pages, to help us track how often different pages are viewed.

By using Patient Opinion, you agree that we can place these types of cookie on your device.

Category 3: functionality cookies

These cookies allow Patient Opinion to remember choices you make (such as the colour scheme or text size you want) and provide more personal features. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Accessibility cookies: if you change the colour scheme or text size on Patient Opinion using the icons at the top of the page, we set cookies to remember your choices.

Similar experience cookie: if you select "I've experienced this" on a story page we set a cookie to remember this, so we don't ask you to select it again for that story in future.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are usually placed by advertising networks, and they remember that you have visited a website and this information is shared with other organisations such as advertisers.

Patient Opinion does not use any cookies for this purpose.