"Radiology department"

About: West Cumberland Hospital

To whom it may concern, I was sent for an x-ray on the last week of September 2016 after first waiting a week for my appointment to come through the mail and the another week for my actual appointment date. I had to get an x-ray for a lump that has appeared on my collar bone, the radiologist stated (rather abruptly) that the x-ray would take no longer than 7 working days to get back to my GP. More than 2 weeks later I am still waiting for my x-ray to be sent to my GP with no mention of why it's taking so long. My mother had an x-ray on Wednesday 5th October 2016 and received her results on Wednesday 12th October 2016, exactly 7 working days after the initial x-ray was taken. I am now worried that there is a complication and the lump (which has already caused me to take nearly a month off work already) is something serious. I would very much like to now what is happening with my x-ray and why the process is taking so long as I'm in excruciating pain every day and desperately need treatment asap. Regards, Zoe Moar

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Responses

Response from West Cumberland Hospital

Dear Zoe Moar

Firstly, please let me apologise for the delay in responding to your comment here on NHS Choices.

We are very sorry to receive your comments and concerns about your recent experience at West Cumberland hospitals Radiology department.

The events that you describe about our administrative process and staff behaviour are not our usual standard and are clearly very distressing for you; being treated this way is never acceptable.

Without further investigation it is difficult to ascertain what went wrong.

I will pass your comments to the manager responsible for the Radiology department and ask him to look into this further.

If you are unhappy with what has happened you have the right to complain.

The PALS team (Patient Advice and Liaison Service) can help you through this process or put you in touch with the senior staff members who may be able to discuss your concerns with you.

They can be contacted on

• 01228 814008 between 8.30am and 4.30pm, Monday to Friday.

Once again please accept my sincere apologies for the poor experience resulting from your visit during September, 2016.

Alison S-D

Patient Experience

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