"Happy to spend time and solve the problem"

About: William Harvey Hospital / Ear, Nose and Throat

(as the patient),

I was having problems inflating the cuff on my Trachi tube.

I rang Rotary ward at William Harvey (Ashford Kent) and they told me to come in if I was worried.

Madhu checked the cuff and was preparing to change the tube when he realised there was a fault on my manometer (devise for measuring cuff inflation). He showed me the issue and everything was resolved without me needing a tube change.

Although it was my mistake he never made me feel stupid and was happy to spend the time with me solving the problem.

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you so much for providing us with this lovely feedback. I am so glad to hear you feel more confident now.

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