"All the staff were fantastic, rushed off their feet and even more so at night"

About: Northern General Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

I was taken in to the hospital after getting pneumonia which affected my breathing. My wife called for an ambulance and paramedics were there within a few minutes, they gave me oxygen straight-away.

In the A& E unit I was kept on oxygen overnight and also given a nebulizer and transferred to Brearly ward the next day where I was for 7 nights.

All the staff were fantastic, rushed off their feet and even more so at night. There were 2 nurses to look after 2 bays, the rest of the staff were auxiliaries.

The COPD nurses who came to see me whilst I was in hospital were fantastic. Now that I am at home they are trying to get me off the nebuliser, I am breathing better now. The physiotherapists have also been great, I could not fault any of them.

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Responses

Response from Kay Allwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Listener 707,

Thank you for taking the time to pass on your kind comments regarding your experience at Northern General Hospital. Staff always welcome positive feedback and I will ensure your comments are passed on to those involved.

I hope you continue to make a good recovery and thank you once again for your feedback.

Kind regards,

Kay Allwood

Patient Experience Coordinator

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Response from David Rowley, Commissioning Manager, NHS Sheffield Clinical Commissioning Group

picture of David Rowley

Thank you for sharing your story. It was interesting to hear about your experience and the fantastic care you received, particularly from staff on Brearley ward and the COPD nurses.

If you would like to keep up to date with how Sheffield Clinical Commissioning Group is using your feedback, you can do so here https://www.patientopinion.org.uk/blogposts/352/what-are-your-experiences-of-respiratory-care

Once again, thank you for taking the time to share your experience.

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Response from Anne-Marie Haigh, Quality Co-ordinator, Yorkshire Ambulance Service NHS Trust

Thank you for taking the time to give this feedback and your compliment about the Yorkshire Ambulance Service staff.

If you would like us to pass on your comments to the individual ambulance staff that cared for you, please email our Patient Relations Department patient.relations@yas.nhs.uk,. Please include your name, date and address of the incident to help us identify the staff.

Thank you again - we are pleased to hear you're recovering well and send our best wishes to you.

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