"Excellent staff; terrible parking!"

About: Stepping Hill Hospital

We bought a maternity pass and haven't been able to use it. Hopefully local residents will be used to it but we had to park on a nearby(ish) street a few times now. Even though we arrive early and drive around a couple of times, there is nowhere to park. This is particularly problematic for a heavily pregnant woman with PGP and high blood pressure. I'm certain that this will be the biggest complaint but unless we get two different buses which isn't ideal either with these conditions, there's no other way of getting to the hospital than by car. On labour day, we'll be paying for an expensive taxi rather than having the stress of trying to park. On the plus side, all the staff in the maternity unit have been excellent. Our only minor gripe would be that different consultants give us different opinions and don't seem able to reach a consensus!

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Responses

Response from Stepping Hill Hospital

Thank you for your feedback. We know that car parking can be a challenge and so I have passed your comments to our Head of Estates and Facilities, so he will be aware of your experience. I am pleased that the maternity staff have been excellent. Please do contact Patient and Customer Services on 0161 419 5678 if you would like to discuss any other concerns. Kieren Done Complaints and Customer Service Team Manager

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