"Staff need to work on their manners"

About: North Middlesex Hospital

Disgusting attitude from Member of staff working in the Early Pregnancy unit on the Tuesday 10th June 2014 (around 3-4 pm) . We were in the Children's ward for a couple of days. On Tuesday afternoon, I made my way over to the Early Pregnancy Dept . I remembered what my midwife told me. She said if there is a significant change in a breastfed newborns 'pooping cycle', there is a possibility the mother could be pregnant again. I asked the member of staff on the Early Pregnancy dept desk and she told me to go round the corner to EPAU to talk to someone there about my concern. I went in to this room where i could see other people were waiting. To the left as you walk in there was a member of staff at a little table. She looked over at me with a sour look on her face and rudely asked me what i wanted. I told her my concern (low key) and if there is a possibility i could do a pregnancy test. She embarrassed me in front of everyone with her response (she said it loudly and in a very rude manner ) "We don't do tests here!" She then turned back to her notes while i asked her what i should do. She kept her head down and just repeated what she said as if i was a hindrance. I thought she was very unprofessional. She could have just said that "we do not do tests here" in a nice friendly manner. She made me feel as though i was asking such a stupid question. I actually looked back at the sign on the door to make sure i wasn't stupidly in the wrong place (e.g. A coffee shop asking for a pregnancy test instead of an espresso). This woman needs to seriously work on her manners. There was a reason i was there, she did not need to be so brash. As a very concerned new mother i was trying to rule something out.

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Response from North Middlesex Hospital

So sorry you found our staff member response to you unprofessional. I am the head of service of the EPAU and take this matter very seriously and will be investigating this issue with my staff. If you wish to send any further feedback please send to me, meredith.deane@nhs.net.

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