"Basic care not happening"

About: University Hospital (Coventry)

My farther in law has been on ward 30 area 4 on the 3rd floor since Friday with fluid on his lungs , this is now being drained. Since Friday his bedding has only been changed once and this was only after request from the family. Tonight at visiting time he was found in a urine saturated bed , that was also covered in quite a large amount of blood. when the staff were asked about changing the bed they were told that the bed covers were in a cupboards somewhere down there and if we would like to change them we were welcome to. which we obliviously did. we also found his medication on the floor, and when this was pointed out to the staff we were told its OK its only paracetamol. what’s happening can not be described as care, we will be taking this further as we have lots of photographic and video evidence. i will be contacting the Chief Executive first thing in the morning.

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Responses

Response from University Hospital (Coventry)

Thank you for providing feedback on the care of your father-in-law at University Hospital, Coventry in May 2014. The details you have provided do not reflect a level of care that we associate within the Trust and our inside our hospitals and for this I apologise. I have alerted the ward matron to your concerns and she has been in contact with your father-in-law’s family and an apology has been made. The staff are also looking into the issues you have raised, they will be in further contact with them later this week. The matron has also provided contact details should your family have further concerns. You can also contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203 if you would prefer not to speak directly with the staff involved in your father-in-law’s care. They can also be reached by e-mail, their address is feedback@uhcw.nhs.uk Alternatively, you can write to them at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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