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My daughter (10 months old)was ...

Story from nhs.uk

"My daughter (10 months old)was ..."

About: Leicester Royal Infirmary

(as a relative),

What I liked

My daughter (10 months old)was admitted at about 10.30pm after being transferred form another hosp

She recieved the best care EVER she was taken to ward 10 and her named nurse was fabulous I never got the chance to thank her as she wasnt on for the rest of my daughters stay,

The surgeon was equally fantastic, he explained everything that was wrong wth her and what they were going to do to fix the prob, he even had to phone docs out of their beds to operate on my baby, the rest of the nursing staff who looked after her for the next 4 days was truely brilliant, I never felt like I was being looked down upon with any of my concerns and my daughter was treated with respect and proper care, and was never neglected even though the nursing staff were so busy.

Even the head housekeeper that was on the ward all day everyday was brilliant she showed me round the ward and where to find everything I would need during our stay

A MASSIVE THANK YOU TO THEM ALL

What could be improved

They should have more nurses to cover night shifts as they had to close the ward on the friday night and we had to move across the hall to ward 11 due to shortages and illnesses

Anything else?

I would recommend this childrens ward to anyone that was looking for a good hospital

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 17:52
Published on nhs.uk on 10/10/2013 at 04:00

Dear reviewer, Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like for your comments to be passed onto Ward 8 / SAU, please pass your compliments ontothe PILS Team online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Thank you Communications Team Leicester’s Hospitals

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