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Minor injuries visit

Posted By TheBrunetteOne

"Minor injuries visit"

About: Russells Hall Hospital / Accident and emergency

(as the patient),

I visited a&e/minor injuries on Saturday.  I have never met ruder healthcare staff than here! 

It started off well, the first receptionist was pleasant and the nurse who assisted me through to minor injuries was cheerful and polite. Unfortunately I didn't get the name. The doctor (who didn't introduce themselves) I saw didn't ask me how I'd injured myself, if I'd taken any medication, didn't take a medical history. When I said I wouldn't be able to walk through to XRay they practically mocked me saying well you managed to walk into here. I had to point out that was a few feet, and I was in considerable discomfort. 

The porter was rude and when I commented on this spoke threateningly right in my face. The receptionist at xray didn't acknowledge that I'd been brought through so I had to shout across the waiting area to check if I had been registered.

The Xray technician didn't check if I was or could be pregnant (good job I'm not!)

Back to minor injuries. My knee was looked at for barely 5 minutes in total and I wasn't actually given a diagnosis just sent off with crutches. I'm still in considerable pain but wasn't instructed what to do if I encountered any issues. 

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Responses

Response from Russells Hall Hospital 4 years ago
Russells Hall Hospital

Submitted on 28/10/2019 at 08:55
Published on nhs.uk at 09:16

Firstly, we would like to thank you for taking the time to provide us with feedback. As a Trust we always aim to provide our patients with the highest standards of care, so we are really disappointed to learn that your experience would seem to fall short of this and apologise unreservedly for any further upset caused.

We assure you that we take all feedback seriously and would welcome the opportunity to investigate the issues you have raised, learn more about where we need to improve and take action to ensure these improvements are made.

We encourage you to please contact our Patient Advice Liaison Service (PALS) team who will be able to help you further. They can be contacted by telephone 0800 073 0510 or by email dgft.pals@nhs.net.

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