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"Very vital to the community"

About: Southern Health & Social Care Trust / Urgent Care Centre

(as the patient),

I was in severe pain and knew I had a kidney stone. After hours doctor gave me medication to help with the pain until the morning.

I rang Craigavon and they said the would ring my own GP, who contacted me to say that I was going to get a call from Daisy Hill.

They called me to say could I be up at the urgent care centre. I was seen to immediately I had all my checks done - eg bloods, urine, blood pressure - and then they arranged a scan, which I was more than delighted with.

They were able to give me the good news that through the night with the pain I passed the stone. I was seen to by Dr Elliot, who was a gentleman. 

Hayden - HCA - did all my checks, he had a really relaxed mannerism which helped calm me down. The original phone call was from Kathy who was so helpful and explained everything well.

I find urgent care centre in Daisy Hill absolutely fantastic and just what we need, rather than sitting in A&E. Urgent care centre, long may it continue. Very vital to the community.

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Responses

Response from Valerie Currie, Nurse Lead Urgent Care, Southern Health and Social Care Trust last week
Valerie Currie
Nurse Lead Urgent Care,
Southern Health and Social Care Trust
Submitted on 26/04/2024 at 16:16
Published on Care Opinion at 16:16


Dear fbann1

I just want to say thank you for taking the time to send this lovely compliment. I am glad to hear you had had a positive experience in Urgent Care and that you feel that our service is vital to the community.

I hope you are recovering well.

I will share this with Kathy, Hayden and Dr Elliott as well as the rest of the Urgent Care team who will be delighted to learn of your kind words.

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