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"Very vital to the community"

About: Southern Health & Social Care Trust / Urgent Care Centre

(as the patient),

I was in severe pain and knew I had a kidney stone. After hours doctor gave me medication to help with the pain until the morning.

I rang Craigavon and they said the would ring my own GP, who contacted me to say that I was going to get a call from Daisy Hill.

They called me to say could I be up at the urgent care centre. I was seen to immediately I had all my checks done - eg bloods, urine, blood pressure - and then they arranged a scan, which I was more than delighted with.

They were able to give me the good news that through the night with the pain I passed the stone. I was seen to by Dr Elliot, who was a gentleman. 

Hayden - HCA - did all my checks, he had a really relaxed mannerism which helped calm me down. The original phone call was from Kathy who was so helpful and explained everything well.

I find urgent care centre in Daisy Hill absolutely fantastic and just what we need, rather than sitting in A&E. Urgent care centre, long may it continue. Very vital to the community.

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Responses

Response from Valerie Currie, Nurse Lead Urgent Care, Southern Health and Social Care Trust 3 weeks ago
Valerie Currie
Nurse Lead Urgent Care,
Southern Health and Social Care Trust
Submitted on 26/04/2024 at 16:16
Published on Care Opinion at 16:16


Dear fbann1

I just want to say thank you for taking the time to send this lovely compliment. I am glad to hear you had had a positive experience in Urgent Care and that you feel that our service is vital to the community.

I hope you are recovering well.

I will share this with Kathy, Hayden and Dr Elliott as well as the rest of the Urgent Care team who will be delighted to learn of your kind words.

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