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Care Opinion

Took 3 years for surgery then appointments delayed

Posted By ariessj99

"Took 3 years for surgery then appointments delayed"

About: North Devon District Hospital / Ophthalmology

(as a service user),

The service is good, once it is provided. However I waited 3 years for a cataract surgery! I know it was influenced by glaucoma symptoms and covid situation but 3 years is too long.

Now having had surgery in my eye, the appointments I am told I need by the surgeons are seemingly not being sent due to "various excuses" including holidays and lack of time?

I hope that surgery to my other eye is not delayed a further 3 years.

In general I am extremely healthy and so fortunate that I don't have to depend on the NHS which I think is badly failing people today, unlike the NHS I remember 60 to 70 years ago!

God Bless

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Responses

Response from Lisa Baxter, Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Lisa Baxter
Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 17/04/2024 at 11:52
Published on Care Opinion at 11:52

Dear ariessj99,

First of all thank you for taking the time to feed back to our service. I can certainly appreciate your frustration at the long waiting time you've had. I know that it is no consolation that long waiting times is the same for all specialities in the Trust. As feedback is anonymous, I am not able to look into the length of time you waited, but I do know that they are lengthy for eye appointments and operations. If you would like, I can forward your feedback to our service managers for their more detailed comments as to the reasons for lengthy wait times and staffing?

I am glad to hear that you found the service good when you were seen, and thank you again for feeding back to the ophthalmology department.

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