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Care Opinion

Took 3 years for surgery then appointments delayed

Posted By ariessj99

"Took 3 years for surgery then appointments delayed"

About: North Devon District Hospital / Ophthalmology

(as a service user),

The service is good, once it is provided. However I waited 3 years for a cataract surgery! I know it was influenced by glaucoma symptoms and covid situation but 3 years is too long.

Now having had surgery in my eye, the appointments I am told I need by the surgeons are seemingly not being sent due to "various excuses" including holidays and lack of time?

I hope that surgery to my other eye is not delayed a further 3 years.

In general I am extremely healthy and so fortunate that I don't have to depend on the NHS which I think is badly failing people today, unlike the NHS I remember 60 to 70 years ago!

God Bless

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Responses

Response from Lisa Baxter, Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 weeks ago
Lisa Baxter
Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 17/04/2024 at 11:52
Published on Care Opinion at 11:52

Dear ariessj99,

First of all thank you for taking the time to feed back to our service. I can certainly appreciate your frustration at the long waiting time you've had. I know that it is no consolation that long waiting times is the same for all specialities in the Trust. As feedback is anonymous, I am not able to look into the length of time you waited, but I do know that they are lengthy for eye appointments and operations. If you would like, I can forward your feedback to our service managers for their more detailed comments as to the reasons for lengthy wait times and staffing?

I am glad to hear that you found the service good when you were seen, and thank you again for feeding back to the ophthalmology department.

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