This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I cannot fault the care and attention I received from my GP

Posted By Alibob

"I cannot fault the care and attention I received from my GP"

About: General practices in Lanarkshire

(as a service user),

After half an hour waiting in a telephone call queue system I got through to a friendly receptionist who gave me an appointment with GP that morning.

I was seen by Dr Abbas who listened to my concerns/problem, examined me and then made a call to on call surgical team in Hairmyers Hospital. 

Dr Abbas’s professional care and attention resulted in me being seen quickly and ensured I was seen quickly without having to spend long hours in A&E. 

I cannot fault the care and attention I received from my GP practice and is very grateful to them on this occasion. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/04/2024 at 00:01
Published on Care Opinion at 00:01

picture of Jennifer Montgomery

Dear Alibob,

Thank you for sharing your experience of your GP.

I am so pleased to hear that Dr Abbas gave you excellent care and efficient service which also allowed you to to get help quickly at University Hospital Hairmyres. This would make such a difference in reassuring you.

GP’s are independent contractors and are responsible for responding to any feedback a person may have about the service; they are not registered to respond directly to feedback through Care Opinion. Can I please invite you to contact the Practice Manager who would be happy to share your kind words with Dr Abbas.

I hope you are recovering well.

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k