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I cannot fault the care and attention I received from my GP

Posted By Alibob

"I cannot fault the care and attention I received from my GP"

About: General practices in Lanarkshire

(as a service user),

After half an hour waiting in a telephone call queue system I got through to a friendly receptionist who gave me an appointment with GP that morning.

I was seen by Dr Abbas who listened to my concerns/problem, examined me and then made a call to on call surgical team in Hairmyers Hospital. 

Dr Abbas’s professional care and attention resulted in me being seen quickly and ensured I was seen quickly without having to spend long hours in A&E. 

I cannot fault the care and attention I received from my GP practice and is very grateful to them on this occasion. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/04/2024 at 00:01
Published on Care Opinion at 00:01

picture of Jennifer Montgomery

Dear Alibob,

Thank you for sharing your experience of your GP.

I am so pleased to hear that Dr Abbas gave you excellent care and efficient service which also allowed you to to get help quickly at University Hospital Hairmyres. This would make such a difference in reassuring you.

GP’s are independent contractors and are responsible for responding to any feedback a person may have about the service; they are not registered to respond directly to feedback through Care Opinion. Can I please invite you to contact the Practice Manager who would be happy to share your kind words with Dr Abbas.

I hope you are recovering well.

Kind Regards,

Jenni

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