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She was amazing and made me care plans that saved my life

Posted By herculesns58

"She was amazing and made me care plans that saved my life"

About: Hopewood

(as the patient),

I had ongoing mental health issues and was with CAMHS from a young age. None of the people assigned to me worked.

In my mid teens I was referred to head 2 head as I was excluded from school due to my psychosis. I had Sarah as my care coordinator for 2 years. She was amazing and made me care plans that saved my life. She made me feel like a human, not just a patient. The people before her made me feel that way (not head 2 head). She made me feel like a friend. I felt like I could tell her anything and she wouldn’t judge me. She met the people closest to me and allowed me to explain to them why I was the way I was on my terms. 

I got discharged a month a go. I still have bad days, as everyone does, but the safety and plan put in place makes me know what to do in those situations and everyone around me notices a difference.

Me and my family couldn’t be more grateful for the help she and Phil (the man who assigned Sarah as my care coordinator) provided.

Thank you so much.

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Responses

Response from Amy Palmer, Involvement, Experience and Volunteering Lead, Nottinghamshire Healthcare NHS Foundation Trust last week
Amy Palmer
Involvement, Experience and Volunteering Lead,
Nottinghamshire Healthcare NHS Foundation Trust

My role is to encourage and help staff to capture, respond and act upon feedback, to work together with patients and carers to improve services and to raise awareness of volunteering and its benefits within the trust.

Submitted on 18/04/2024 at 14:19
Published on Care Opinion at 14:19

picture of Amy Palmer

Hi Herculesns58,

Firstly thank you so much for taking the time to share your experience of our service with us. I work for the trust Involvement and Experience team and a part of my role is to review the feedback we receive and to share this with the teams which it is about. I have shared your wonderful feedback with the head 2 head managers and know they have shared this with the wider team and Sarah.

It is so wonderful to hear about what a positive impact your involvement with the head 2 head service has had for you and it is great to hear that the safety plan you put in place together is working well.

Thank you again, wishing you all the best.

Amy.

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