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Care Opinion

Refused treatment

Posted By Steve C

"Refused treatment"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1 NHS 24 / NHS 24 (111 service)

(as a friend),

My Partner has been diagnosed with a horizontal impacted wisdom tooth. Needless to say, it caused her great discomfort.

Upon contacting NHS24 out of hours, she was referred directly to Glasgow Dental Hospital after a nurse triaged her.

She visited her own dentist earlier that day. She was honest and admitted taking approximately 10 paracetamol tablets within the previous 24 hour period to alleviate the pain.

We were then phoned back shortly thereafter to be told: please do not travel, treatment will be refused on the grounds that you've exceeded the recommended dosage.

This caused us distress as my partner was in significant discomfort.

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Responses

Response from Operational Manager, Oral Health Directorate, NHS Greater Glasgow and Clyde last month
NHS Greater Glasgow and Clyde

Submitted on 26/03/2024 at 17:32
Published on Care Opinion on 27/03/2024 at 09:24

Dear Steve C

Thankyou for your feedback regarding your partner's referral to Glasgow Dental Hospital.

I am very sorry to hear of the pain your partner was experiencing as a result of an impacted wisdom tooth and also the distress caused when she was advised treatment could not be provided.

In order to investigate this further it would be helpful if your partner could contact me directly.

My e-mail address is julie.reilly@ggc.scot.nhs.uk

I look forward to hearing from you.

Kind regards

Julie

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Response from Laura Neil, Interim Head of Clinical Governance & Quality Improvement/ Lead AHP, NHS 24 last month
Laura Neil
Interim Head of Clinical Governance & Quality Improvement/ Lead AHP,
NHS 24

Submitted on 28/03/2024 at 09:31
Published on Care Opinion at 10:54

Dear Steve C

Thank-you for sharing your experience on Care Opinion. I am sorry to learn that your partner had cause to access NHS 24 services. I hope that she has now received treatment and is recovering well.

I note that colleagues from NHS Greater Glasgow & Clyde have already responded to your feedback regarding their element of your partners care. Please let me know if you have any further feedback regarding the NHS 24 element.

You can contact me by email at patient.experience@nhs24.scot.nhs.uk if you would like to share further information.

Thank-you again for sharing your experience

Kind regards

Laura

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