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All staff encountered were of very high standards

Posted By One who cares

"All staff encountered were of very high standards"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Cardiology (Wards 19, 24, 43a, 43b & 44a) Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Recently became unwell.  Called for an Ambulance.  Ambulance crew from Kirkintilloch were great and instilled confidence. 

Taken into resus at Glasgow Royal Infirmary where nursing staff and medical staff were lovely, attentive and reassuring.

Admitted to ward 43 where staff were very attentive. Transferred to ward 19 where staff were also very good. 

All staff encountered were of very high standards.

Food was good, especially soup.

Only negatives - ward 43 shower was out of order, and process of discharge from ward 19 was obscene in the haste to remove me from the ward.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service last month
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 08/03/2024 at 09:50
Published on Care Opinion at 09:50

Dear One who cares

Thank you for sharing your story. It must have been a very worrying time for you so I am pleased to hear you are happy with the care you received.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, the address and date we attended.

I do hope you are recovering well.

Kind regards

David

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Response from Deborah McCoach, Interim Lead Nurse, Emergency Care - North Sector, NHS Greater Glasgow and Clyde last month
Deborah McCoach
Interim Lead Nurse, Emergency Care - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 09/03/2024 at 17:58
Published on Care Opinion on 11/03/2024 at 08:55

Hello, thank you for taking the time to provide us with such great feedback. I will certainly share this with staff in the Emergency Department. I hope you are on the mend now.

Thanks Debbie McCoach Interim Lead Nurse

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