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"Standard of care just as good as I'd been taught years ago"

About: Royal Cornwall Hospital (Treliske)

(as the patient),

I underwent an Endoscopy at Treliske last week and received  the kindest treatment possible from reception until I was discharged. I knew it was an unpleasant procedure , having had previous experiences but was more concerned about my blood pressure than the Endoscopy itself!

The nurse who took my details, Karen I think, was really lovely, as were the two who assisted during the procedure. They were all most professional and thoughtful, making sure I was comfortable and being very supportive throughout. Sorry I can't remember your names ladies. All went well, and I was very reassured to see that the standard of care was just as good as I'd been taught to give many years ago, in spite of all today's additional pressures. A big thank you to you all.

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust last month
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 13/03/2024 at 16:55
Published on Care Opinion at 16:55


Dear Flora23

Thank you for taking the time to share you story with us. I'm sorry for the delay in getting back to you on here.

I am so pleased to read that you received such a high level of kind care all the way through your procedure when you visited the Endoscopy department.

I am glad that the members of staff you encountered were professional, thoughtful and were supportive throughout.

I am writing to you as a member of the Patient Experience team but, I will ensure that your kind words are forwarded on to the Endoscopy team.

Thank you, again, for taking the time to share your story with us.

Thank you

Megan

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