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"Standard of care just as good as I'd been taught years ago"

About: Royal Cornwall Hospital (Treliske)

(as the patient),

I underwent an Endoscopy at Treliske last week and received  the kindest treatment possible from reception until I was discharged. I knew it was an unpleasant procedure , having had previous experiences but was more concerned about my blood pressure than the Endoscopy itself!

The nurse who took my details, Karen I think, was really lovely, as were the two who assisted during the procedure. They were all most professional and thoughtful, making sure I was comfortable and being very supportive throughout. Sorry I can't remember your names ladies. All went well, and I was very reassured to see that the standard of care was just as good as I'd been taught to give many years ago, in spite of all today's additional pressures. A big thank you to you all.

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 13/03/2024 at 16:55
Published on Care Opinion at 16:55


Dear Flora23

Thank you for taking the time to share you story with us. I'm sorry for the delay in getting back to you on here.

I am so pleased to read that you received such a high level of kind care all the way through your procedure when you visited the Endoscopy department.

I am glad that the members of staff you encountered were professional, thoughtful and were supportive throughout.

I am writing to you as a member of the Patient Experience team but, I will ensure that your kind words are forwarded on to the Endoscopy team.

Thank you, again, for taking the time to share your story with us.

Thank you

Megan

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