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Care Opinion

All round a lovely experience

Posted By Markey

"All round a lovely experience"

About: New Victoria Hospital / Day surgery

(as the patient),

Was greeted by a lovely receptionist, waited on my name getting shouted and went through. Nurse dealing with me told me everything that was going to happen, was very anxious although I've this procedure 4 times before.

Nurse kept popping in to see if a was OK, then theatre staff came up to double check consent forms and know what I was getting done (a nerve root block ). Nurse made me so comfortable going down, even held my hand and made sure my dignity was intact at all times during the procedure - I didn't catch her name but she was an all round lovely person.

Back onto ward, the girls noticed I was awful red and phoned surgeon to reassure me it would have been the steroids. All round a lovely experience due to the friendly staff. Still off my feet, roll on weekend for pain free time with my wee girl, and no doubt I'll see yous in another few months.

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Responses

Response from Emma Miller, Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital, NHS Greater Glasgow and Clyde last month
Emma Miller
Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital,
NHS Greater Glasgow and Clyde

Submitted on 04/03/2024 at 09:23
Published on Care Opinion at 09:23

Dear Markey

Thank you for leaving our unit a Care Opinion feedback post. Feedback from patients is always warmly received by staff. The words you have used to describe how you felt as a patient as being comfortable and having your dignity kept is the standards of care we aim for each and every day here in the Day surgery Unit, so I am delighted to read that you experienced this as a patient and felt this while in our care.

I will ensure that your words of thankfulness and gratefulness are shared with all of the Day Surgery team. Feedback from our patients certainly keeps the team striving to deliver best care they can every day.

I am so pleased that you had an all-round lovely experience, wishing you well with your continued recovery.

SCN Emma Miller

Theatre Coordinator

Day Surgery Unit

New Victoria Hospital

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Response from Mary Taylor, Lead Nurse, Day Surgery - New Victoria Hospital, NHS Greater Glasgow and Clyde last month
Mary Taylor
Lead Nurse, Day Surgery - New Victoria Hospital,
NHS Greater Glasgow and Clyde

Submitted on 04/03/2024 at 09:27
Published on Care Opinion at 09:27

Dear Markey,

Thank you so much for taking the time to share such a positive care experience with us.

I am delighted to hear that both our administration, nursing and medical staff ensured you were treated in a friendly and supportive way that ensured your comfort and dignity during your stay with us.

We always share all feedback with our staff and I will ensure your feedback is shared with the team.

I hope you have continued to recover well at home and have enjoyed that pain free time with your family to the full.

Kind Regards

Mary Taylor

Lead Nurse

NVIC DSU

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