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"Very unhappy with the service"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1

(as a service user),

I attended the Glasgow dental hospital as I had broken most of my front tooth off and was in pain fron this. I have a serious phobia of the dentist and this was highlighted during my call with NHS 24 the previous evening when I booked my appointment.

On arrival the reception staff were very welcoming and everything seemed fine. The dental nurse even let me bring my teenage child into the room which helped me relax a little more knowing they were there.

The dentist, however made me feel the exact opposite. From the moment I took the chair they were seemingly reluctant to see me and questioned why I was there and whether I had actually broken my tooth or lost a filling (never to my knowledge has this tooth ever been filled). Said dentist continued to carry out a temporary filling and suggested I visit a dentist ASAP as this filling may or may not fall out. I've come home now feeling like I don't want to visit another dentist and the "filling" that has been done is ragged and causing almost more discomfort than the broken tooth did.

Overall very unhappy with the service and will be reluctant to return as my anxiety towards dental treatment has only been made worse after today's visit.

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Responses

Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 2 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde
Submitted on 13/02/2024 at 17:21
Published on Care Opinion at 17:21


Dear Mineralcd34,

Thank you for commenting on your visit to the Emergency Dental Treatment Centre at Glasgow Dental Hospital, we appreciate feedback in order that we can develop and improve the services we provide to patients.

I was sorry to hear of your experience and would welcome the opportunity to discuss this with you further, as you say you are still in some discomfort following your visit.

I can be reached on 07990786456 at your earliest convenience.

Best Wishes

Karen

Karen Gallacher

Clinical Services Manager

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