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Superb service and care

Posted By Findhorn Angler

"Superb service and care"

About: Nairn Town and County Hospital

(as a service user),

I had been fishing on the river Findhorn in July and when releasing a fish the double hook salmon fly embedded itself in my finger. While not a major incident, it was important that the removal was professionally done. Arriving at the Nairn minor ailments unit just before 8:00 pm the duty doctor who was shortly to sign off in completion of her shift, appraised the situation thoroughly and then took effective and careful action. The nursing staff were also superb in tidying me up and ensuring that I was well supplied with dressings. All very impressive and for which I gave huge appreciation. Thank you. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 months ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 03/11/2023 at 11:57
Published on Care Opinion at 11:57

picture of Sylvia Fraser

Dear Findhorn Angler

Thank you very much for your lovely post following your incident whilst fishing. Please accept my sincere apologies for the delay in responding to your post.

I am delighted to hear you have received such good care from the staff at Nairn Town & County Hospital.

It is always a pleasure to receive such comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have passed on your comments and asked that managers share with all the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

Happy fishing

Kind regards

Sylvia

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