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"Maxillary facial Surgery"

About: Queen Elizabeth University Hospital Glasgow / Oral Surgery & Medicine ( Wards 63)

(as a service user),

I was delighted with the care I received when I recently had jaw replacement surgery at the Queen Elizabeth University Hospital. The pre assessment staff are fantastic at putting you at ease and answering any questions I had. My pre operative experience was excellent. The anesthetist listened to my concerns carefully and arranged an excellent management plan with me. He was very kind and reassuring. I felt I was in safe hands. Mr Hasnad the surgeon had been excellent throughout my patient journey. He listened carefully and I felt that all my care was a partnership. He was compassionate and caring at all times. He answered my questions and was very reassuring.

My surgery went smoothly and I was looked after by excellent nurses in the recovery area. They were professional, compassionate and caring. After an overnight stay I was quickly and efficiently discharged home. The outpatient clinic experience was also excellent. An exceptionally busy clinic was very efficiently run.

I was reviewed by Dr Ilahi, she was kind, professional and compassionate. She spoke in a manner that was easy to understand. Dr Hasnad again gave clear and concise instructions on my ongoing management. I would like to thank all the staff involved in my care. They are all doing an amazing job in challenging circumstances. Dr Hasnad’s secretary also deserves a special mention, she is always very professional, pleasant and helpful whenever I have had any dealings with her.


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Responses

Response from Sam Atkinson, Clinical Service Manager, Neurosurgery, NHS Greater Glasgow and Clyde 15 months ago
Sam Atkinson
Clinical Service Manager, Neurosurgery,
NHS Greater Glasgow and Clyde
Submitted on 19/01/2023 at 13:57
Published on Care Opinion at 16:11


Thank you for your kind feedback. I am pleased that we were able to provide you with a reassured and compassionate stay in INS.

I will pass on your feedback to the teams you have mentioned - I am sure they will be thrilled to read it.

Best wishes,

Sam

Clinical Service Manager

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