"Ambulance Service should have treated him with more urgency "

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

A couple of weeks ago I rang for an ambulance after my husband had a fall and then became quickly ill . He was sweating profusely, vomiting, unable to speak properly, and in extreme pain. It took 45 mins. and 2 '999' calls before the ambulance responded. When it arrived the two paramedics decided he had severe constipation, referred him to out of hours team and left. A few hours later a nurse from the out of hours team arrived and demanded I take him to A&E as he was very unwell. The fall he had broke some ribs and punctured his liver causing severe internal bleeding. He is still in hospital receiving treatment so I think he should have been treated as the more urgent case that he was.

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Dear NotATimewaster

Thank you for taking the time to share your story. I would like to apologise for any distress or anxiety that may have occurred as a result of this incident and I hope that your husband is recovering well.

We would welcome the opportunity to discuss this matter further. May I please ask you to contact the Patient Experience Team on 01392 251585 or email makingexperiencescount@swast.nhs.uk in the first instance who will be pleased to assist you.

Thank you, again for taking the time to provide us with feedback.

Sara

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