"non blanching rash on baby"

About: Pilgrim Hospital

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Taken by ambulance following a phone call to the 111 service, 17 week old baby with a rash that after placing a glass over it did not disappear, the guy ambulance worker although very patronizing was a little friendly the female however never spoke looked liked she wanted to be anywhere than where she was! I thought ambulance staff were meant to make u feel comfortable? Stood in a n e once arrived offered nowhere to sit or pop down my son considering id travelled 50mins via ambulance holding him, some1 in white took his bp etc still offered nowhere to sit or place him, she did however warm up his bottle , we were then moved into another cubicle and offered a chair there were my husband and daughter with me but she only brought 1 more chair, doctor came very quickly checked him over and sent us home, we aren't from around here currently staying at golden sands if i need urgent care again i would rather travel the 2 and half hours home

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

I am really sorry for your experience and I can only begin to imagine your worry. I can’t comment in terms of the ambulance staff but East Midlands Ambulance Trust may read this and reply. In relation to A&E at Pilgrim Hospital however, I am very sorry as the care you have described falls below the standard we expect; even if the department is very busy the staff would want you to be comfortable. I have passed your story to the team in A&E to ask them to reply and I will get back to you as soon as I can. Please, once again accept my apologies and I hope your baby is now fully recovered.

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