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dismissive and patronising

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"dismissive and patronising"

About: The Royal Victoria Infirmary

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after an appointment cut short because i was questioning the consultant, he ended up saying, bearing in mind at this point I had been his patient for 4 years and he was supposed to be looking at my notes... right christine (not my name) so, you live alone (I am married and have been for 30 years) you have no children...(I have 2). wht treatment are you on? I feel no support nor trust in the care i am being given. I feel the appointments at the hospital are a waste of my precious time. My gP has been so supportive and knows my name.

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Responses

Response from The Royal Victoria Infirmary 10 years ago
The Royal Victoria Infirmary

Submitted on 14/06/2013 at 20:17
Published on nhs.uk on 15/06/2013 at 04:00

Thank you for taking the time to post your comments on NHS Choices website. We would like to apologise that your experience during your clinic appointment was so unsatisfactory and did not meet the expected standards. We are extremely concerned about the comments you raise but unfortunately as your feedback has been posted anonymously we are unable to investigate or comment on your individual case. We would be very keen to undertake a more detailed investigation and provide you with an individual response into the issues that you have reported on this website, please contact Mr. Paul Anderson, Patient Relations Manager or Paula Coulson, Matron Neurosciences on 0191 2336161

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