"Ringing king georges outpatients ..."
About: King George Hospital King George Hospital Ilford IG3 8YB
Posted by lesleycarer (as ),
What could be improved
Ringing king georges outpatients appointments for my mother (who is 85 with short term memory loss) I was kept hanging on for almost an hour. Needless to say if this had been my mother calling she would have forgotten who and why she was calling. I understand that this is a busy department but I think that this is unacceptable even for the NHS. Both working and caring for my mother, time is at a premium for patients carers as well.