"Ambulance staff and consultant ..."

About: West Middlesex University Hospital

(as the patient),

What I liked

Ambulance staff and consultant excellent.

What could be improved

The rest of the staff are poor. The consultant does not get support from other depts. The admin staff are unhelpful. Make visit to hospital less pleasant. I will put in a formal complaint when my treatment is completed if that ever happens. A 3 month recovery period has now last 28 months.

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Response from West Middlesex University Hospital

Thank you for taking the time to give feedback on your experiences at West Middlesex University Hospital NHS Trust. We have an excellent PALS (patient advice and liaison service) who would be pleased to investigate your issues. Email pals.service@wmuh.nhs.uk or call 020 8321 6261.