"Recorded voice call to confirm appointment"

About: Tameside General Hospital

(as the patient),

Recorded voice call to confirm appointment is a very poor idea given the fact that nuisance calls are on the increase.

I terminated a call this morning thinking it was someone trying to sell me something. It was only when I dialled 1471 to see if there was a number recorded that I found it was appointments wanting to confirm. This may seem like a good idea but has been very poorly thought out.

I wonder how many other people just terminate the call when confronted with a recorded voice?

Text message reminders are a better idea and less intrusive but what happened to real human beings?

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

Thank you for sharing your views about the automated appointment system.

I will ensure the relevant teams are aware.

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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