"As usual the nurse was bubbly and chatty and made me feel relaxed"

About: Knowsley NHS Walk-in Centre, Halewood

(as the patient),

Blood test for warfarin check.

Didn't have to wait very long despite only Kath dealing with clinic alone.

As usual she was bubbly and chatty, she always makes me feel relaxed.

Didn't even feel the needle go in - fantastic!

Thanks - will see you again in two weeks.

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Response from Kelly Owen, PALS Officer, 5 Boroughs Partnership NHS Trust

Dear Scented404,

I would like to take this opportunity to thank you for taking the time and trouble to extend your satisfaction and comment on the service received at Halewood Phlebotomy Clinic. I will pass on your comments to the staff and Service Manager, as I am sure they will be pleased to receive your feedback.

Kind regards


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