"Opthalmology"

About: Arrowe Park Hospital

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Average time from referral to appt. is a laugh... my gp wanted me seen within the week, optician was of same opinion. Actual appointment 14 weeks from referral ! Luckily I initiated a referral to a neurologist instead when I knew I had to wait so long & received the necessary investigations & treatment. I would add fairly that the opthalmologist & especially the orthoptic team were great; very understanding, reassuring and helpful when I finally got to see them. Although I am still waiting for a further follow up 15 months + later ! I don't really know where the fault lies but it does seem to be a common complaint in this department.....

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the Eye Department. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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