"shocked beyond words"

About: Manchester Royal Infirmary / General surgery

(as the patient),

I was a patient on Ward 12, the Doctors were marvelous but I am sad to say that a few of the nursing staff were rude, impatient and as one of the night staff said " I'm only here for the money"!

I was told that my urinary catheter would be removed at midnight and despite reminding the night nurse of this it was actually removed very hurriedly at 6am and I was left lying on a wet draw sheet.

I asked for a clean sheet but was told to wait for the day staff.

I am shocked beyond words.

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Response from Central Manchester University Hospitals NHS Foundation Trust We are preparing to make a change

I was very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your stay on Ward 12 and the unprofessional attitude you experienced from some of the staff there. I was also sorry to read that there was a delay in the removal of your catheter.

The contents of your posting have been shared with the staff on Ward 12 to enable them to understand the impact that the care and comments you received had on you. The ward manager and matron will explore these issues further with the teams at the team meetings.

It is however very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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