"It's the nursing really!"

About: The Royal National Orthopaedic Hospital (Stanmore)

Anything else?

I had shoulder surgery fairly recently, the day staff, and one night nurse, were excellent and really gave me confidence. However the night staff were more of a problem. Post-operatively I was stuck on bed rest, I dropped my kindle during the night and asked a nurse if she could retrieve it for me. She said 'nope can't be done' and that was that. Another nurse got it for me. I needed to pass urine, I was told I had to have a bed pan. I was anxious because I have a big bladder & the bed pan was small. The nurse who brought it said I should have been up to use the commode,. I was keen but she then refused as she had the bedpan. It overflowed, I was embarrassed. But the worst thing of all was that the same nurse who would not retrieve my Kindle was then mouthing & later saying from across the ward 'accident'. I have never felt so humiliated. Had I not just had surgery I would have followed it up, but I was too mortified and could not wait to leave when I was discharged that morning.

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Response from The Royal National Orthopaedic Hospital (Stanmore)

Thank you for your feedback about your experience at RNOH. As a Trust, we greatly value any comments we receive and endeavour to use these to improve our services. We have a Complaints and PALS service within the Trust. Please consider contacting them on 020 8909 5717/5439 or via email complaintsandpals@rnoh.nhs.uk so that you may discuss your experience and options further.

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