"My sons ortho outpatient appt"

About: Glenfield Hospital / Trauma and orthopaedics

(as a parent/guardian),

After waiting for 2 months, got an appt with a consultant in outpatients, on arrival found its a Registrar we will see, who was not that brillant....saw my son and listened to our story and then while examining my son said, please get the injection trolley. He did not even explain to my son why and where he was going to inject. I stepped in and asked him all about it, as me been a Nurse for 33 yrs.

When he heard me saying I am a nurse, and please explain this procedure, and why was my son not told in advance about this injection as he could then have been prepared for it.

The Doctors just want to finish their job in one session, have they ever been on the other side of been a patient and going through it.

Why are they not considerate?

Why was my son not seen my a consultant?

I had brought with me all the MRI done abroad, but he said I am not a Radiologist, I was shocked as the senior doctors should be able to read a MRI.Then he says he will send for Physiotheray, and see in 4 months.

Isn't 4 months a long time to wait for a review?....my son is so young, and was worried if 4 months may cause further damage!

Whats happening to NHS, why is the care going downhill, I work for NHS and I feel ashamed of how some matters are dealt with.

When it is a young patient, with bone issues, he should be followed up more quicker then 4 months, and also would like the first consultation with a consultant not a Registrar.

Think about the future of this child if this issue with bone, turns nasty...he has his full life ahead....Please do something about it, this is my plea to the Hospital Executive.

Thanks

A Mother.

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Responses

Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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