"3 hours wait to see someone who admitted they..."

About: Bassetlaw Hospital

Anything else?

I went to Rotherham drop in with a sore eye, bright red, swollen, painful. They diagnosed a swollen retina but said I need to go straight to A&E to be treated. I'd had this before so I knew the score, I just needed steroid eye drops again. I was seen right away by the nurse who said I had different sized pupils and need to be seen soon. 2 and a half hours later in freezing air conditioning I was ready to cry. I watched everyone else arrive, be treated, and go home whilst I still sat there with my vision getting worse and worse and my eye starting to throb. Finally when someone saw me I was honoured with the worst doctor ever, instead of looking at my eye they wanted me to look at an eye chart without even having a comparison of my normal eye levels. I had to ask them to actually look at my eye, when they did the light hurt and I flinched away... they didn't try again, just said they didn't know whats up so will give me some conjunctivitis cream cause at the very least it should ease the pain. I knew it wasn't conjunctivitis, I had no signs of it other than it being in my eye, I knew I had the same problem as last time but they wouldn't even look at my file to see! They said they made me an appointment at Doncaster to see someone who'd actually know what they're doing, but I've just rang them to find out no appointment was actually made! Now, I still have a sore red eye but no hope of getting it fixed. Am I supposed to just sit back and wait till I go blind now? Glad to see tax money is going to good use!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bassetlaw Hospital

We'd like to apologise for this. If your eye is still troubling you, then we have an emergency eye clinic at Doncaster Royal Infirmary every day. You could make an appointment by calling 01302 366666 ext 3672.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story