"A & E and Emergency Assessment Unit"

About: Sandwell General Hospital

Anything else?

Having fallen ill I was taken to A & E on the afternoon of the 30th May . I was met by caring and considerate staff in reception and the treatment area where they were thorough in the tests and examinations performed including a head scan and chest X-ray. On being moved to the EAU I again received further professional care and tests. The commitment of the staff, doctors, nurses and assistants to ensuring I was well cared for and that an accurate diagnosis was found while eliminating alternative potentially more serious causes was relieving for someone so totally in someones care. Their hard work and empathy was much appreciated. Thank-you all.

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Responses

Response from Sandwell General Hospital

Dear Julie, It’s wonderful to hear how caring and professional you found our teams in the Accident & Emergency department and Emergency Assessment Unit at Sandwell Hospital. Our aim is to always provide the best possible care for our patients and I am pleased to hear how reassured you felt whilst waiting for tests and a diagnosis. Toby Lewis, Chief Executive

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