"My question -why TRAQS?"

About: Telford referral and quality service (TRAQS)

(as a service user),

My timeline:

1) Doc tells TRAQS (1 week, approx)

2) TRAQS tells me I'm on system (1 week, approx)

3) TRAQS tell me its OK for me to make appointment (2 hours)

4) Trying to contact X-Ray - single assistant - trying to give patient care whilst answering the phone down corridor.

My question -why TRAQS?

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to respond.

To answer your question - Why TRAQS?

TRAQS was developed in June 2012 by Telford and Wrekin PCT to ensure patients are offered a Choice of of where they can be seen. In the past you may have expected to go to a hospital for your treatment. Now there are a number of alternatives such as GP Surgeries and health centres. Telford and Wrekin CCG are always looking for new ways of providing care nearer to where patients live in their local community.Most people choose to be seen at their local hospital but you do have a Choice and can if you wish choose to travel further for an earlier appointment date.

You mention that you had provlems contacting the xray department, however, TRAQS do not arrange diagnostic tests or appointments. This was most likely at the request of your GP to ensure that when you were seen the results of the xrays were available to the clinician.

I am sorry that you were not pleased with the experience but hope that you are soon feeling the benefit of your treatment.

Thank you for taking the time to reply.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story