"Much could be learned from their attitudes to patient care."

About: Cannock Chase Hospital Telford referral and quality service (TRAQS)

(as the patient),

Because TRAQS were unable to offer a quickish appt in the Telford area, we asked for an alternative and I was offered a choice within 2 weeks at Cannock Chase, which I accepted for May.

The staff were superb, helpful and made the appointment easy, everything was very professional from start to finish.

To be given a date for my first op was also very good! A very professional clean set up, it is a shame this unit is under threat, much could be learned from their attitudes to patient care.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to respond to our request for feedback.

I am very pleased to hear your comments relating to your recent experience at Cannock Chase Hospital. I am happy that TRAQS were able to offer you an earlier appointment at a hospital not too far away and that your experience was such a positive one.

I hope that you are soon on the road to recovery.

Thank you again for your kind comments.

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear "Aspire84"

Thank you for taking the time to provide us with your feedback. I am delighted that we were able to offer you a timely appointment and that your experience was so positive. Comments like yours really do make a difference to our staff who are working very hard to provide a good service.

Kind Regards

Angela Grocott

Head of Patient Experience

Updates, changes and questions related to this story