"Rude staff"

About: Doncaster Royal Infirmary

Anything else?

I would like to be able to ask a staff member a question without having my head bit off or without attitude. Surely as well as qualifications you need to be slightly caring to be a nurse? I would never dare speak to anyone the way we have been spoken to. My dad has only been in for 3 days and already I have a bad opinion. Everyone says what a good job you do but maybe just a simple yes or no to a question is enough without huffing, rolling your eyes or giving me a lecture. I'm already extremely upset about my dad, and do not need this kind of treatment.

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Responses

Response from Emer Scott, Director of Communications, Doncaster and Bassetlaw Hospitals NHS Foundation Trust We are preparing to make a change

Please accept my apologies for this and thank you for letting us know about it. We agree that patients, relatives and visitors should be treated with respect and courtesy and I am really sorry that this hasn't been your experience.

I forwarded your comment to the matron, manager and consultant in charge of this area and they are keen to make sure you have all the information you need and that any concerns you have are fully addressed. I know how worrying it can be when one of your parents is in hospital and you just want an answer to the questions you have, so we really do want to ensure you receive the information you need.

If you would like to speak to the matron, I wiuld be happy to arrange that. You can contact me on emer.scott@dbh.nhs.uk.

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Response from Emer Scott, Director of Communications, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

Further to our previous response, I thought you might like the matron's direct contact details. her name is Joanne Pack and you can contact her on 01302 366666 x4682 or joanne.pack@dbh.nhs.uk.

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Response from Doncaster Royal Infirmary

Please accept my apologies for this and thank you for letting us know about it. We agree that patients, relatives and visitors should be treated with respect and courtesy and I am really sorry that this hasn't been your experience. I forwarded your comment to the matron, manager and consultant in charge of this area and they are keen to make sure you have all the information you need and that any concerns you have are fully addressed. I know how worrying it can be when one of your parents is in hospital and you just want an answer to the questions you have, so we really do want to ensure you receive the information you need. Matron Joanne Pack would be very happy to speak to you to resolve the issues you raised and ensure you have any information you need. You can contact her on 01302 366666 x4682 or joanne.pack@dbh.nhs.uk.

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