"A & E On Bank Hopiday Monday Basildon Hospital 1st..."

About: Basildon University Hospital

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I had unfortunately to attend Basildon Hospital A & E on Bank Holiday, but very fortunate that it was Basildon and not another hospital. From the first minute of entering A & E to eventually leaving the hospital approximately 4 hours later I could not find any fault with the manner in which I was dealt with. As an older gentleman who attended with my daughter and my wife I was treated with dignity throughout. I was treated with the utmost respect by everyone from reception to nurses to doctors and even the tea lady. I have read in the newspapers recently about all the problems that Basildon Hospital has been having and was really concerned about attending and in particular on a bank holiday. I need not have worried. I was a little nervous being an older gentleman of being treated with lack of dignity. It was far from it. I was treated with the utmost care and everything that was happening was explained to me at all stages. Yes I was there for approximately 4 hours but I understood this. I didn't have to wait for 4 hours to be seen. I was seen within 3 minutes of attending to reception and was receiving treatment with 5 to 10 minutes. I felt that if I was a private patient or a member of the Royal family I would not have received any better service. Thank you to all members of the staff who do a brilliant job with not much thanks. . I arrived at the hospital feeling very down and nervous not knowing what to expect. I left 4 hours later feeling great and on top of the World. That is all thanks to all you lovely people. Thank you and God Bless.

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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