"Lead up, admission and treatment in acute medical unit"

About: Caterham Dene Hospital / Physiotherapy (outpatients) East Surrey Hospital / Cardiology

(as a relative),

My mother had a knee replacement at North Down Hospital under the NHS. She then had follow up physiotherapy at Caterham Dene Hospital. Whilst attending Physiotherapy with my Mum at Caterham Dene Hospital, the Physiotherapist did not like the sound of the symptoms my mother was showing and describing and recommended that she see a doctor urgently.

I made an appointment with the GP who saw her within the hour. After conducting heart tests he advised immediate admission to the acute medical unit at east surrey hospital. I drove my mother there immediately, and whilst walking my mother from the car park a nurse coming off duty arranged a wheel chair and helped us into the unit. Within 3 hours of admission my mother had been fitted with a pace maker. The care received in the ward was brilliant-nurses were great and reassuring in a stressful situation.

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Responses

Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust

Dear Peanut47

Many thanks for taking the time to post your comment. It is good to hear your mother received such prompt treatment at what must have been a very worrying time for you all.

I will make sure you comments are passed on to the nursing staff on AMU as I am know they will appreciate them.

kind regards

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Response from Beverley Sharp, Clinical Governance Manager, First Community Health & Care CIC

Thank you so much Peanut 47 for your kind words about the advice your mother received whilst attending physio at Caterham Dene Hospital. I am delighted that as a result of that advice your mother received extremely prompt attention from her GP and the AMU at East Surrey Hospital.

I wish your mother well with her recovery from her recent procedures.

Kind Regards

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