"We took my husbands discharge"

About: Tameside General Hospital

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My husband was admitted via A&E onto the MAU unit in mid-May 2013. The care he recieved on this unit was satisfactory and it was then agreed that he would be transferred on to the cardiology ward not CCU-but a ward.This transfer happened after 11pm on the second night after his initial admission and he remained on this ward for just over a week. He was told that he required a proceedure that the hospital were unable to offer and was put into a system whereby a hospital anywhere on the M6 would be able to do it. After waiting 2 days he was told that he was green on the system and that it would soon be arranged. He then had the weekend to sit and wait and on the Monday after being in exactly a week he still hadnt been given a date. I should point out that he continued to have chest pain throughout this time. The next day he was told that it would be the following day only to be told 30 seconds later that all the proceedures had been placed on-hold for a minimum of another two days because of an outbreak of the norvovirus. By this point we had reached complete despair and we took his discharge and attended a different hospital. We went via A&E at the other hospital and he was advised that the first proceedure that he had waited on at Tameside wasnt required and was told about a different investigation. The nursing staff were few and the lack of equipment was a crying shame as well as what they were up against. When we did ask nurses anything only a select few were happy to help us. He sat in a hospital bed for 9 days and we believe was exposed to unnecessary risks.Would we go back? Absolutely not!!!-my husband is traumatised at what he encountered.

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Responses

Response from Tameside General Hospital

I am so sorry that your experience was clearly far from what we aspire to at Tameside Hospital, and I appreciate you taking the time to share this via the NHS Choices website. I would be grateful if you could contact the PALS/Complaints Team on 0161 922 6025 in order that your concerns can be investigated. Thank you again for your posting. Kind regards John Goodenough Director of Nursing ‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at John.Goodenough@tgh.nhs.uk

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Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

I am so sorry that your experience was clearly far from what we aspire to at Tameside Hospital, and I appreciate you taking the time to share this via the NHS Choices website.

I would be grateful if you could contact the PALS/Complaints Team on 0161 922 6025 in order that your concerns can be investigated.

Thank you again for your posting.

Kind regards

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact John Goodenough, Director of Nursing at John.Goodenough@tgh.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful

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