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5 star treatment!

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"5 star treatment!"

About: Royal Bournemouth General Hospital

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I have never been in hospital before and am still overwhelmed by the care and attention received during my recent 12 hour stay. The Sandbourne suite pre-op preparation was slick and professional with individual consultation with the anaesthetist and surgeon - even a same sex waiting area pre surgery. The anaesthetist and staff were very kind during induction. Praise for the wonderful recovery staff - again so nice and very caring. Another visit from the surgeon to check and explain things. Ward 9 staff (mainly HCA's) were so attentive all day. Hilarious drinks / food / menu lady. Pain control excellent, discharge smooth, instructions clear. Further OPA's sent within days. Thank you all so much.

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Response from Royal Bournemouth General Hospital 10 years ago
Royal Bournemouth General Hospital

Submitted on 28/05/2013 at 11:05
Published on nhs.uk on 29/05/2013 at 03:15

Thank you for taking the time to give us your feedback. We take all feedback very seriously and use it to inform improvements to the services we provide. Thank you for noting our high standards of care at the Sandbourne Suite and on Ward 9 and also the quality care given by your anaesthetist and surgeon. We regard patient privacy and dignity as very important and I thank you for noting the the same sex waiting area as well as the importance of a caring and light hearted manner when giving care. We will share your feedback with the relevant staff who will be delighted. Thank you again and hope you have a speedy recovery. Sue

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