"Unhappy with neurology care"

About: Kent & Canterbury Hospital / Neurology

(as the patient),

I had a RTA, had a MRI to the neck and I was referred to a neurologist at the above hospital. I was in constant pain, and thought this would be the beginning of the end. I had already collapsed at home because of my problems and I was informed that the reason must be an underlying injury.

Amazing, I leave the hospital and told that I only need physio! I try the physio and collapse and I have a later MRI that shows to discs compressing the upper spinal cord. These were missed, the neurologist clearly stated that they were a nerve specialist, something I find hard to believe if they miss two cord compressions and recommend physio! Naturally, there is a training or skills problem here.

As a direct result of the physio, I have been left in more pain and with more problems. I now walk with a limp. This could have been avoided if a MRI to the upper back had been authorised.

A very poor service that has cost me my job and left me in a very poor state.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing us with feedback and I am sorry that you are unhappy with the service we provided. I would like to talk more with you about your experience to ensure that we follow your concerns through. I can be contacted via email on Julie.pearce1@nhs.net

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