"waiting still for op"

About: National Hospital for Neurology & Neurosurgery, Queen Square

Anything else?

wrote last week on this site that my op had been cancelled2x once feb then march and no contact since. Spoke to complaint dept of UCH someone was to contact me last week still waiting. PALs contacted me last week on Friday advising myDr to fax that he agreed situation getting worse which was done Tuesday they were to call Wednesday and guess what no one has got back to me. What is it with the admin think time for a formal complaint,

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Responses

Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to notify us of your concerns. I am extremely sorry to hear that you have had cause to complain. We would be grateful if you could make contact with us so that your concerns can be investigated I am very sorry that your previous admissions were cancelled. Please contact our Patient Advice and Liaison Service on 020 3447 3042 or by email to pals@uclh.nhs.uk

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