"Admitted as an emergency for a ..."
About: University College Hospital University College Hospital London NW1 2BU
Posted by Duncan (as ),
What I liked
Admitted as an emergency for a stroke in February 2008, clinical care was world-class with an excellent consultant and senior registrar, and very good outcome. A&E was efficient and the ward was clean with good facilities and surprisingly good food. Nursing care at night was also very caring and responsive. Radiography staff were particularly pleasant and sensitive, when conducting MRI or CT scans.
What could be improved
No real sense of who was in charge of the ward- especially during the day- and no named nurse to monitor my care. Nobody (except my partner) checked that I washed myself or ate the food. No real sense of being informed about my care - although I was unaware of what was happening for part of my stay.On discharge, my drugs had a patient information leaflet printed in Spanish!