"Time wasting but good text reminders"

About: Leicester Royal Infirmary

Anything else?

It takes us 90 minutes to get to the hospital and it is frustrating when we find nothing out. Either the surgeon is not in and his colleagues say we must come back a week later to get his diagnosis. Or we go back a week later and the surgeon tells us we'll need to have another x-ray before he can decide anything, so we go away again to wait for another appointment. I'm sure operation waiting list times could be shortened if these unnecessary appointments had been replaced with an email or phone call. (In this case, 2 adults missed work, as the patient cannot reach the hospital by public transport and needed a lift.) We do, however, appreciate the text appointment reminders - great idea!

Story from NHS Choices

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We think the text reminders are great too! We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. We appreciate that it is frustrating and sometimes difficult to make your way in and out of hospital, so if have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Kind regards Communications Team Leicester's Hospitals

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