"Efficient and kind service at A&E"

About: Princess Alexandra Hospital (Harlow)

Anything else?

Waiting for a Triage nurse took less than half an hour (acceptable though not as quick as sometimes). The waiting time for treatment was then a little longer than I'd hoped (another 2 hours or so even though it was after 10pm on a Wednesday), but I wasn't the most urgent case (cut finger needing stitches). And my treatment by a relatively inexperienced A&E doctor was sympathetic, respectful and careful - so thanks! PS there are two options for A&E in the "Which department did you visit?" box below, please pass on to someone to fix otherwise I guess you're missing some of your reviews!

Story from NHS Choices

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Responses

Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time. Thank you for your positive feedback and for highlighting the question you had which we will ask NHS Choices to review as it is about how you provide feedback. We will ensure your comment is fed back to Emergency Department and that we keep on doing this, every day, for every patient. If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84 and we will endeavour to assist.

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